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Kay's Steak & Lobster Privacy Statement

Effective Date: 1 January 2019


At Kay’s Steak & Lobster (“Kay’s”), we respect your concerns about privacy. This Privacy Statement (“Statement”) describes the personal information practices of Kay’s with respect to your personal information when you interact with us in person or via Web sites and mobile apps, including the types of personal information we collect, how we may use this information, and with whom we may share it.




We may collect personal information about you when you visit one of our restaurants, use Kay’s Web sites (“Sites”), or use our web or mobile device applications (“Mobile Apps”). We refer to our Sites and Apps collectively as “Online Services”.


The types of personal information we collect may include:


  • Transaction information, such as product purchased, price, method of payment, and payment details.


  • Personal details such as name, postal address, phone number, date of birth, nationality, gender, race, particulars of identity card, passport, photograph, image, Closed Circuit Television (CCTV) recording, income, employment record and references, tax, EPF & SOCSO details, banking and credit card details, sensitive information such as physical or mental health conditions, religious beliefs or criminal records and such other information as may be required for specific reasons during the performance of contract.


  • Account information, such as username, password, and other identifiers or credentials used to access our Online Services or to acquire Kay’s products or services.


  • Other personal information you choose to provide when you interact with Kay’s.



The circumstances in which you provide personal information may include when you:


  • Purchase products at our restaurants or seek for services;

  • Register to use our Online Seo Services;

  • Request to receive marketing or other communications;

  • Participate in our marketing and promotional activities, market surveys and analytics;

  • Use our Wi-Fi networks, kiosks or other in-store technologies;

  • Engage with us through our websites and social media channels

  • Seek our participation in any organized event or program;

  • Enter in one of our contests, competitions or prize draws;

  • Submit information when providing feedback;

  • Seek employment with us;

  • Seek to enter into a contractual relationship with us;

  • Use interactive features of our Online Services; SEO

  • Communicate with us our our authorized agents.


Where indicated, it is obligatory to provide your personal information to us to enable us to process your participation in the above activities. Should you decline to provide such obligatory personal information, we may not be able to process your request.


Information collected through automated means


We may collect information from your computer system or mobile device through automated technologies when you visit our restaurants or use our Online Services or in-restaurant technologies. These automated technologies may include cookies, local shared objects, and web beacons. Additional information regarding the use of cookies and other automated technologies is provided in this Statement below. The information we collect may include your Internet Protocol (IP) address; computer/mobile device operating system and browser type; type of mobile device; mobile device settings; the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device; device and component serial numbers; advertising identifier (e.g., IDFAs and IFAs) or similar identifier; the referring website or application; the linked sites, third-party websites, applications or social media where you share Online Services content; and activity related to your use of our Online Services such as the pages you visit on our Sites or in our Mobile Apps. The providers of third-party apps, tools, widgets and plug-ins on our Online Services, such as Facebook "Like" buttons, also may use automated means to collect information regarding your interactions with these features. This information is subject to the privacy policies or notices of these providers.


Location Information


Kay’s Online Services and in-restaurant technologies may collect precise information about the location of your mobile device or computer using geolocation and location presence awareness technologies such as GPS, Wi-Fi, Bluetooth, or cell tower proximity. For most mobile devices and computer systems, you are able to withdraw your permission for McDonald’s to acquire this information on your location through the device or Web browser settings. If you have questions about how to disable collection of precise location information, we recommend you contact your mobile device service provider, the device manufacturer, or your Web browser provider. Please note that certain Online Services and in-restaurant technologies may not function properly without precise location information. If you would like us to delete location information we have collected that is identifiable to you, please contact us at the email or postal address listed below. Please note that we may be required by law to retain certain information.


Combined Information


We may combine personal information that we collect with information we receive from other sources, information about your prior transactions with Kay’s and information that is automatically collected.





Kay’s may use the personal information we collect to:


  • fulfill your requests or orders and process payments for our products and services;


  • if you give us permission, communicate with you about products and services of Kay’s or our business partners that we believe may interest you;


  • communicate with you about and administer your participation in contests, competitions, prize draws, offers, promotions or special events;


  • send communications to you about your orders, purchases or accounts with Kay’s;


  • send information to your contacts if you request us to do so;


  • provide customer support, respond to, and communicate with you about your requests, questions and comments;


  • enable you to post on our blogs and interact with Kay’s through social media;


  • personalize your experience on our Online Services and in-restaurant technologies, such as providing you with content in which you may be interested, and making navigation to our Sites and Mobile Apps easier;


  • perform data analytics, including consumer research, trend analysis, and financial analysis;

  • operate, evaluate and improve our business, including the development of new products and services; determination of the effectiveness of our sales, marketing and advertising efforts; and analysis and improvement of our products, offers, promotions, and Online Services and other technologies;


  • protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and


  • comply with applicable law.


We use automated information for purposes such as to (i) personalize the visitor experience in our restaurants or on our Online Services, (ii) deliver content (including advertising) tailored to our users' interests and the manner in which our users browse our Online Services or in-restaurant technologies, and (iii) manage our business. We also use this information to help diagnose technical and service problems; administer our Online Services; identify users of our Online Services; identify a device for fraud prevention purposes, to target advertising or to personalize users’ experiences; and gather demographic information about our users. We also use automated information to determine usage patterns and how we may tailor our Online Services to better meet the needs of our users. We may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.





Kay’s does not sell or otherwise share personal information about you, except as described in this Privacy Statement. Kay’s may share personal information within the Kay’s Family. The Kay’s Family includes Kaysteaklobster Sdn. Bhd., its affiliates, subsidiaries, suppliers, vendors, and franchisees, inside or outside of Malaysia. Members of the Kay’s Family that receive this information from Kay’s are not authorized to use or disclose the information except as provided in this Privacy Statement. Kay’s may share personal information with vendors that provide services to Kay’s, such as fulfilling orders, providing data processing and other information technology services, administering promotions, contests and prize draws, conducting research and performing analytics, and personalizing individual Kay’s experiences. We do not authorize these vendors to use the personal information or to disclose it for any purpose other than to perform services on our behalf. Circumstances may arise where, whether for strategic or other business reasons, Kay’s decides to sell or transfer all or a portion of our business. We may transfer information we have collected and stored, including personal information, to the party or parties involved in the transaction as part of that transaction. Kay’s reserves the right to use or disclose personal information as needed to satisfy any law, regulation or legal request, to protect the integrity of our Online Services and in-restaurant technologies, to bring or defend against legal claims, to protect the rights, interests, safety and security of Kay’s, Kay’s employees or franchisees, or members of the public, or in connection with the investigation of fraud, illegal activity or violation of Kay’s policy.




You can elect not to receive marketing communications from Kay’s by contacting us at the address, telephone number or email address provided below. Please note that if you opt out of receiving marketing communications from us, we may still send communications to you concerning your transactions, accounts with Kay’s and any contests, competitions or prize draws in which you have enrolled.




If at any time you would like to access, correct, or delete personal information we have collected from you, please contact us at the email or postal address listed below. Please note that we may be required by law to retain certain information. Before Kay’s is able to provide you with any information or correct any inaccuracies, we may ask you to verify your identity and/or provide other details to help us respond to your request. If you are below the age of 18, a parent, guardian or a person who is responsible for you may request access to, correction or deletion of your personal data.





Kay’s uses cookies and other similar technologies to collect information for the purposes described in this Privacy Statement under “How We Use the Information We Collect.”




A "cookie" is a text file that websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. Like most websites, Kay’s uses cookies for a variety of purposes in order to improve your online experience. For example, we track the total number of visitors to our Sites on an anonymous aggregate basis. We may also employ cookies so that we remember you when you return to the Site, to keep track of the items in your shopping cart if you purchase merchandise online, to administer certain contests and to help customize your Kay’s web experience. We may associate personal information with a cookie file in those instances. Both we and others (such as out advertising networks) may collect personal information about our visitors’ online activities, overtime and across third-party websites, when using our Online services. Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. Click on the “Help” section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features of this Site.


Other Technologies


We may use other technologies, including web beacons and JavaScript, which sometimes work together with cookies and other means with our Sites and Mobile Apps to uniquely identify your device. These other technologies help enable features on our Sites and within our Mobile Apps. We may also use certain technologies to determine whether you have opened an e-mail or clicked on a link contained in an e-mail.


Please note the following:


  • We offer certain features that are available only through the use of cookies and other similar technologies.


  • We use both session and persistent cookies and other tracking technologies. Tracking technologies (e.g., cookies) can either be persistent (i.e., they remain on your computer until you delete them) or session-based (i.e., they last only until you close your browser). You are always free to decline tracking technologies if your browser permits, although doing so may interfere with your use of Online Services.


  • We may encode and protect the tracking cookies and other tracking technologies that Kay’s sets, so that only we can interpret the information stored in them.


  • Where video is available on our Online Services, we may target and track the videos you view. You consent to our tracking of your video viewing through Online Services or third-party social media for up to two years, or as permitted by applicable law, or until consent is withdrawn.




On our Online Services, we may collect information about your online activities for use in providing you with advertising tailored to your individual interests. This section of our Privacy Statement provides details and explains how to exercise your choices. You may see certain ads on other websites because we participate in advertising networks. Ad networks allow us to target our messaging to users through demographic, interest-based and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other technologies. The networks use this information to show you advertisements that may be tailored to your individual interests. The information our ad networks may collect includes information about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our Online Services and on third-party websites that participate in the ad networks. This process also helps us evaluate our marketing efforts.





Our Online Services may offer links to third-party websites that are not operated by Kay’s. If you visit one of these linked websites, you should review the website’s privacy policy, terms and conditions, and other policies. We are not responsible for the policies and practices of third-parties. Any information you submit to those third-parties is subject to their privacy policy, terms and conditions, and other policies.





We will otherwise treat your personal information as private and confidential and will not disclose your information to anyone outside the Kay’s Family except where:


  1. where you have given permission, where we are required or permitted to do so by law;

  2. where required or authorised by any order of court, tribunal or authority, whether governmental or quasi-governmental with jurisdiction over Kay’s Family;

  3. where we may transfer rights and obligations pursuant to our agreement(s) with you; and/or

  4. where we are required to meet our obligations to any relevant regulatory authority (whether in or outside Malaysia).


Kay’s is committed to taking appropriate measures designed to keep personal information secure. We have in place technical, administrative, and physical procedures designed to protect personal information from accidental, unlawful or unauthorized loss, access, disclosure, use, alteration, or destruction. While we take efforts to safeguard our information systems, no website, mobile application, computer system, or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.





We retain personal information for the period of time necessary to fulfill the purposes outlined in this Privacy Statement and per Kay’s records retention policies unless a longer retention period is required or permitted by law.





We may change this Privacy Statement from time to time. If we change the Privacy Statement, we will post the revised version here and change the “Effective Date” listed at the top of this Statement. We encourage you to check our official website periodically for the most up-to-date version of our Statement.





Throughout this Statement, “Kay’s” refers to Kaysteaklobster Sdn. Bhd. (Company Registration No. 1297691-W), the parent company of Kay’s Steak & Lobster restaurants





Postal Address :

Kay’s Steak & Lobster

12A-G Jalan Putra Mahkota 7/6B

Putra Heights, 47650 Subang Jaya



or email us at

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